Law-Enforcement & Legal Requests
Last updated: 2026-05-06
This page is for law-enforcement officers, regulators, and lawyers seeking user data or content removal from Log Off Club. Users with safety concerns should use the /report form instead.
Send all requests to logoffclubcontact@gmail.com with the subject "Legal Request — [agency name]".
1. Who we are
Log Off Club is a Canadian-operated mobile social application. Our service is operated from Ontario, Canada. User data is stored on servers in Beauharnois, Québec, Canada (OVH BHS). For Digital Services Act (DSA) Art. 11 purposes, this email is also our single point of contact for EU competent authorities. We accept communication in English or French.
2. What we will accept
- Canadian law-enforcement: Production order, warrant, or other Canadian court order issued under the Criminal Code, the Personal Information Protection and Electronic Documents Act (PIPEDA), or applicable provincial law.
- U.S. law-enforcement: Subpoena, court order under 18 U.S.C. § 2703(d), or search warrant — sent through a Mutual Legal Assistance Treaty (MLAT) request or directly with proof of jurisdiction over us. We are not a U.S. entity and may decline U.S. process where there is no jurisdictional hook.
- EU competent authorities: Orders under Article 9 (orders to act against illegal content) or Article 10 (orders to provide information) of the Digital Services Act, sent in line with the form requirements of those Articles.
- Other jurisdictions: Compulsory process from your country's courts, sent through the appropriate MLAT channel where one exists.
- Civil discovery: Subpoenas in civil proceedings, sent with proof that the issuing court has jurisdiction over us or that you have served us via the Hague Convention on the Service Abroad of Judicial and Extrajudicial Documents.
3. Preservation requests
We will preserve a user's data for up to 90 days on receipt of a written preservation request from a law-enforcement agency, renewable once for an additional 90 days. Send preservation requests to the email above with the subject "Preservation request" and include the user identifier, the data categories to preserve, and the case number.
4. Emergency disclosures
If you are a law-enforcement agency and you have a good-faith belief that an emergency involving imminent danger of death or serious physical injury requires the disclosure of information without delay, you may submit an emergency disclosure request to the email above with the subject "EMERGENCY". We will evaluate such requests in good faith and may, at our discretion and to the extent permitted by law, disclose information necessary to prevent the harm. We do not provide a hotline.
5. User notice
Our default policy is to notify a user before producing their data in response to a legal request, so they can challenge the request. We may delay or suppress that notice if (i) we are legally prohibited from giving notice (e.g., under a non-disclosure order), (ii) giving notice would be counterproductive (e.g., risk of evidence destruction or imminent harm to a victim), or (iii) the request relates to suspected child sexual abuse material. We do not voluntarily notify users in those exception cases.
6. What we typically have
Depending on the user, we may have any subset of:
- Account registration data: email address, hashed password, optional phone number, signup timestamp, last-login timestamp.
- Public content: posts, comments, profile information.
- Private content: direct messages and group-chat messages (where retained — see retention table in the Privacy Policy).
- Connection metadata: IP addresses associated with sessions, device model and OS version, biometric verification timestamps (pass/fail signal only — never the biometric itself).
- Call metadata: caller, callee, start and end timestamps. We do not record voice or video calls.
We do not have: precise location data, contacts, calendar, browsing history, advertising identifiers, or biometric templates.
7. Reimbursement
We may seek reasonable reimbursement of our costs for responding to civil requests, in accordance with applicable law (including 18 U.S.C. § 2706 and equivalents).
8. Transparency reporting
We will publish a transparency report annually once we have received the first law-enforcement request. The report will summarise the number of requests received by jurisdiction, the type of process, and the percentage produced versus rejected.
9. What this page is not
This page is not legal advice and is not a substitute for the advice of a lawyer in your jurisdiction. We reserve all rights and defences, including the right to push back on overbroad or improperly served requests.
10. Contact
logoffclubcontact@gmail.com · subject lines as noted above. We will acknowledge receipt of properly directed requests within 5 business days.